FCC Consumer Complaints – 2 May 2019
Introduction
The Federal Communications Commission recorded 1074 consumer complaints on 2 May 2019 relating to telecommunications services, this represented an increase from the 1036 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 725 complaints.
Key statistics
- Total complaints
- 1074
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (725)
- Most reported state/territory
- California (124)
Where the complaints came from
Reports recorded on 2 May 2019 show 1074 complaints originating from 745 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.5% |
| Florida | 89 | 8.3% |
| Texas | 77 | 7.2% |
| New York | 56 | 5.2% |
| Illinois | 49 | 4.6% |
| North Carolina | 42 | 3.9% |
| Ohio | 40 | 3.7% |
| Tennessee | 39 | 3.6% |
| Pennsylvania | 36 | 3.4% |
| Washington | 34 | 3.2% |
| Other states and territories | 474 | 44.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 84 different cities.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 860 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 860 | 80.1% |
| TV | 102 | 9.5% |
| Internet | 95 | 8.8% |
| Radio | 16 | 1.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
860 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 725 | 84.3% |
| Billing | 58 | 6.7% |
| Equipment | 25 | 2.9% |
| Junk Faxes | 14 | 1.6% |
| Availability (including rural call completion) | 13 | 1.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.0% |
| Interference (including signal jammers) | 6 | 0.7% |
| Privacy | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Junk Faxes among the most common.
TV complaints
102 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 60.8% |
| Availability | 19 | 18.6% |
| Indecency | 9 | 8.8% |
| Equipment | 4 | 3.9% |
| Loud Commercials | 4 | 3.9% |
| Privacy | 3 | 2.9% |
| Interference | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
95 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.9% |
| Availability | 35 | 36.8% |
| Speed | 10 | 10.5% |
| Interference | 8 | 8.4% |
| Equipment | 4 | 4.2% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.