FCC Consumer Complaints – 8 May 2019
Introduction
On Wednesday, 8 May 2019, the Federal Communications Commission recorded 1571 consumer complaints relating to telecommunications services, complaint volume fell from 2362 complaints the previous day. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 1207 complaints.
Key statistics
- Total complaints
- 1571
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (1207)
- Most reported state/territory
- Texas (242)
Where the complaints came from
On 8 May 2019, the 1571 complaints recorded by the Federal Communications Commission were reported from 936 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 242 | 15.4% |
| California | 190 | 12.1% |
| Florida | 144 | 9.2% |
| New York | 91 | 5.8% |
| Ohio | 75 | 4.8% |
| Illinois | 68 | 4.3% |
| Georgia | 52 | 3.3% |
| New Jersey | 49 | 3.1% |
| Michigan | 44 | 2.8% |
| North Carolina | 43 | 2.7% |
| Other states and territories | 563 | 35.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 1394 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1394 | 88.7% |
| TV | 82 | 5.2% |
| Internet | 73 | 4.6% |
| Radio | 20 | 1.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1394 complaints were recorded in this category, representing 88.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1207 | 86.6% |
| Billing | 47 | 3.4% |
| Equipment | 34 | 2.4% |
| Junk Faxes | 34 | 2.4% |
| Availability (including rural call completion) | 20 | 1.4% |
| Number Portability (keeping your number if you change providers) | 20 | 1.4% |
| Interference (including signal jammers) | 12 | 0.9% |
| Privacy | 12 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Junk Faxes.
TV complaints
82 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 54.9% |
| Availability | 18 | 22.0% |
| Equipment | 8 | 9.8% |
| Interference | 4 | 4.9% |
| Loud Commercials | 4 | 4.9% |
| Indecency | 3 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
73 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 41.1% |
| Availability | 23 | 31.5% |
| Interference | 8 | 11.0% |
| Speed | 6 | 8.2% |
| Equipment | 5 | 6.8% |
| Privacy | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 1207 complaints relating to unwanted calls on this date, representing 76.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (212) 602-7638 | 7 | 0.6% |
| (408) 960-0110 | 4 | 0.3% |
| (232) 212-0013 | 3 | 0.2% |
| (245) 514-7775 | 3 | 0.2% |
| (800) 692-7753 | 3 | 0.2% |
| (888) 343-9735 | 3 | 0.2% |
| (214) 433-8513 | 2 | 0.2% |
| (245) 514-7779 | 2 | 0.2% |
| (319) 709-8275 | 2 | 0.2% |
| (323) 679-1191 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 6 | 0.5% |
| (212) 602-7638 | 3 | 0.2% |
| (408) 960-0110 | 3 | 0.2% |
| (817) 727-4685 | 3 | 0.2% |
| (209) 260-6299 | 2 | 0.2% |
| (245) 514-7775 | 2 | 0.2% |
| (319) 709-8275 | 2 | 0.2% |
| (402) 307-5777 | 2 | 0.2% |
| (407) 205-9231 | 2 | 0.2% |
| (516) 344-1156 | 2 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (555) 555-5555 stood out as the most frequently reported business contact number.
- (212) 602-7638 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.