FCC Consumer Complaints – 9 May 2019
Introduction
The Federal Communications Commission recorded 1259 consumer complaints on 9 May 2019 relating to telecommunications services, complaint volume fell from 1571 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 930 complaints.
Key statistics
- Total complaints
- 1259
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (930)
- Most reported state/territory
- California (158)
Where the complaints came from
Reports recorded on 9 May 2019 show 1259 complaints originating from 804 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 12.5% |
| Texas | 131 | 10.4% |
| Florida | 97 | 7.7% |
| Georgia | 79 | 6.3% |
| Ohio | 63 | 5.0% |
| New York | 61 | 4.8% |
| Pennsylvania | 54 | 4.3% |
| Maryland | 42 | 3.3% |
| Illinois | 41 | 3.3% |
| New Jersey | 39 | 3.1% |
| Other states and territories | 488 | 38.8% |
Location highlight
Complaints in California were reported across 106 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1079 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1079 | 85.7% |
| Internet | 91 | 7.2% |
| TV | 81 | 6.4% |
| Radio | 6 | 0.5% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
1079 complaints were recorded in this category, representing 85.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 930 | 86.2% |
| Billing | 58 | 5.4% |
| Equipment | 25 | 2.3% |
| Availability (including rural call completion) | 18 | 1.7% |
| Junk Faxes | 16 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 0.9% |
| Privacy | 9 | 0.8% |
| Number Portability (keeping your number if you change providers) | 7 | 0.6% |
| Interference (including signal jammers) | 6 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
91 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 31.9% |
| Billing | 27 | 29.7% |
| Speed | 12 | 13.2% |
| Interference | 11 | 12.1% |
| Privacy | 8 | 8.8% |
| Equipment | 4 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
81 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 61.7% |
| Availability | 15 | 18.5% |
| Indecency | 7 | 8.6% |
| Interference | 4 | 4.9% |
| Loud Commercials | 3 | 3.7% |
| Equipment | 2 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
930 complaints relating to unwanted calls were recorded on this date, accounting for 73.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (245) 514-7778 | 11 | 1.2% |
| (245) 514-7775 | 6 | 0.6% |
| (245) 514-7777 | 4 | 0.4% |
| (800) 692-7753 | 4 | 0.4% |
| (800) 945-2000 | 4 | 0.4% |
| (614) 999-1245 | 3 | 0.3% |
| (619) 243-2552 | 3 | 0.3% |
| (812) 813-4363 | 3 | 0.3% |
| (817) 357-4873 | 3 | 0.3% |
| (424) 396-6919 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (245) 514-7778 | 7 | 0.8% |
| (245) 514-7775 | 6 | 0.6% |
| (877) 201-1688 | 5 | 0.5% |
| (245) 514-7777 | 3 | 0.3% |
| (614) 999-1245 | 3 | 0.3% |
| (619) 243-2552 | 3 | 0.3% |
| (800) 692-7753 | 3 | 0.3% |
| (817) 357-4873 | 3 | 0.3% |
| (844) 262-4014 | 3 | 0.3% |
| (202) 618-7126 | 2 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (245) 514-7778 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.