FCC Consumer Complaints – 10 May 2019
Introduction
The Federal Communications Commission recorded 1023 consumer complaints on 10 May 2019 relating to telecommunications services, this represented a decline from the 1259 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 754 complaints.
Key statistics
- Total complaints
- 1023
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (754)
- Most reported state/territory
- California (129)
Where the complaints came from
On 10 May 2019, the 1023 complaints recorded by the Federal Communications Commission were reported from 696 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.6% |
| Texas | 90 | 8.8% |
| Florida | 83 | 8.1% |
| New York | 54 | 5.3% |
| Pennsylvania | 44 | 4.3% |
| Ohio | 40 | 3.9% |
| Washington | 37 | 3.6% |
| New Jersey | 36 | 3.5% |
| Illinois | 35 | 3.4% |
| North Carolina | 33 | 3.2% |
| Other states and territories | 436 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 862 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 862 | 84.3% |
| Internet | 73 | 7.1% |
| TV | 65 | 6.4% |
| Radio | 20 | 2.0% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
862 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 754 | 87.5% |
| Billing | 32 | 3.7% |
| Equipment | 23 | 2.7% |
| Availability (including rural call completion) | 16 | 1.9% |
| Privacy | 10 | 1.2% |
| Number Portability (keeping your number if you change providers) | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
| Junk Faxes | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
73 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 37.0% |
| Billing | 24 | 32.9% |
| Speed | 8 | 11.0% |
| Privacy | 6 | 8.2% |
| Equipment | 4 | 5.5% |
| Interference | 4 | 5.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 58.5% |
| Availability | 14 | 21.5% |
| Equipment | 5 | 7.7% |
| Indecency | 4 | 6.2% |
| Loud Commercials | 4 | 6.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.