FCC Consumer Complaints – 11 May 2019
Introduction
A total of 481 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 May 2019, complaint volume fell from 1023 complaints the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 332 complaints recorded.
Key statistics
- Total complaints
- 481
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (332)
- Most reported state/territory
- California (66)
Where the complaints came from
A total of 481 complaints were recorded on 11 May 2019, with reports originating from 341 cities in 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 13.7% |
| Florida | 47 | 9.8% |
| Texas | 35 | 7.3% |
| New York | 34 | 7.1% |
| Arizona | 19 | 4.0% |
| Maryland | 19 | 4.0% |
| New Jersey | 19 | 4.0% |
| Washington | 19 | 4.0% |
| Illinois | 17 | 3.5% |
| Tennessee | 16 | 3.3% |
| Other states and territories | 190 | 39.5% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 381 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 381 | 79.2% |
| Internet | 47 | 9.8% |
| TV | 45 | 9.4% |
| Radio | 8 | 1.7% |
Phone complaints
381 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 332 | 87.1% |
| Billing | 15 | 3.9% |
| Equipment | 11 | 2.9% |
| Availability (including rural call completion) | 6 | 1.6% |
| Number Portability (keeping your number if you change providers) | 6 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.8% |
| Interference (including signal jammers) | 3 | 0.8% |
| Privacy | 3 | 0.8% |
| Junk Faxes | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
47 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 36.2% |
| Billing | 12 | 25.5% |
| Interference | 5 | 10.6% |
| Privacy | 5 | 10.6% |
| Equipment | 4 | 8.5% |
| Speed | 4 | 8.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Availability | 15 | 33.3% |
| Indecency | 7 | 15.6% |
| Loud Commercials | 3 | 6.7% |
| Equipment | 2 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.