FCC Consumer Complaints – 25 May 2019
Introduction
A total of 373 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 25 May 2019, this was lower than the 1006 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 243 complaints.
Key statistics
- Total complaints
- 373
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (243)
- Most reported state/territory
- California (46)
Where the complaints came from
On 25 May 2019, the 373 complaints recorded by the Federal Communications Commission were reported from 293 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 12.3% |
| Florida | 34 | 9.1% |
| Texas | 28 | 7.5% |
| New York | 23 | 6.2% |
| Arizona | 19 | 5.1% |
| Illinois | 17 | 4.6% |
| North Carolina | 17 | 4.6% |
| Pennsylvania | 14 | 3.8% |
| Colorado | 13 | 3.5% |
| Ohio | 11 | 2.9% |
| Other states and territories | 151 | 40.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 290 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 290 | 77.7% |
| TV | 43 | 11.5% |
| Internet | 34 | 9.1% |
| Radio | 5 | 1.3% |
| Accessibility | 1 | 0.3% |
Phone complaints
290 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 243 | 83.8% |
| Billing | 15 | 5.2% |
| Equipment | 13 | 4.5% |
| Privacy | 8 | 2.8% |
| Availability (including rural call completion) | 3 | 1.0% |
| Interference (including signal jammers) | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Number Portability (keeping your number if you change providers) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
TV complaints
43 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 53.5% |
| Availability | 9 | 20.9% |
| Loud Commercials | 6 | 14.0% |
| Interference | 2 | 4.7% |
| Equipment | 1 | 2.3% |
| Indecency | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
34 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 41.2% |
| Billing | 10 | 29.4% |
| Equipment | 4 | 11.8% |
| Speed | 4 | 11.8% |
| Interference | 1 | 2.9% |
| Privacy | 1 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.