FCC Consumer Complaints – 26 May 2019
Introduction
The Federal Communications Commission recorded 226 consumer complaints on 26 May 2019 relating to telecommunications services, this represented a decline from the 373 complaints recorded the previous day. Complaints were reported across 37 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 134 complaints.
Key statistics
- Total complaints
- 226
- States & territories reporting
- 37
- Most common issue
- Unwanted Calls (134)
- Most reported state/territory
- California (33)
Where the complaints came from
On 26 May 2019, the 226 complaints recorded by the Federal Communications Commission were reported from 178 cities across 37 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 14.6% |
| Florida | 22 | 9.7% |
| Texas | 16 | 7.1% |
| Washington | 15 | 6.6% |
| Arizona | 10 | 4.4% |
| Georgia | 10 | 4.4% |
| Kentucky | 9 | 4.0% |
| Ohio | 9 | 4.0% |
| Colorado | 8 | 3.5% |
| New York | 8 | 3.5% |
| Other states and territories | 86 | 38.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 162 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 162 | 71.7% |
| Internet | 31 | 13.7% |
| TV | 26 | 11.5% |
| Radio | 5 | 2.2% |
| Accessibility | 2 | 0.9% |
Phone complaints
162 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 134 | 82.7% |
| Billing | 14 | 8.6% |
| Equipment | 5 | 3.1% |
| Privacy | 3 | 1.9% |
| Availability (including rural call completion) | 2 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
Internet complaints
31 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 35.5% |
| Billing | 7 | 22.6% |
| Speed | 7 | 22.6% |
| Equipment | 3 | 9.7% |
| Privacy | 2 | 6.5% |
| Interference | 1 | 3.2% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
26 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 34.6% |
| Availability | 7 | 26.9% |
| Loud Commercials | 6 | 23.1% |
| Indecency | 2 | 7.7% |
| Interference | 1 | 3.8% |
| Privacy | 1 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.