FCC Consumer Complaints – 27 May 2019
Introduction
The Federal Communications Commission recorded 362 consumer complaints on 27 May 2019 relating to telecommunications services, complaint volume increased from 226 complaints the previous day. The complaints came from 44 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 237 complaints.
Key statistics
- Total complaints
- 362
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (237)
- Most reported state/territory
- Florida (37)
Where the complaints came from
The 362 complaints recorded on 27 May 2019 were submitted from 277 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 37 | 10.2% |
| California | 35 | 9.7% |
| Texas | 26 | 7.2% |
| New York | 22 | 6.1% |
| New Jersey | 19 | 5.2% |
| Maryland | 18 | 5.0% |
| Illinois | 17 | 4.7% |
| Virginia | 17 | 4.7% |
| Pennsylvania | 14 | 3.9% |
| Ohio | 13 | 3.6% |
| Other states and territories | 144 | 39.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 273 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 75.4% |
| Internet | 41 | 11.3% |
| TV | 40 | 11.0% |
| Radio | 4 | 1.1% |
| Request for Dispute Assistance | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
273 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 237 | 86.8% |
| Availability (including rural call completion) | 11 | 4.0% |
| Billing | 7 | 2.6% |
| Equipment | 5 | 1.8% |
| Number Portability (keeping your number if you change providers) | 4 | 1.5% |
| Privacy | 4 | 1.5% |
| Interference (including signal jammers) | 3 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
41 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Availability | 12 | 29.3% |
| Privacy | 5 | 12.2% |
| Speed | 5 | 12.2% |
| Equipment | 3 | 7.3% |
| Interference | 1 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 37.5% |
| Availability | 12 | 30.0% |
| Loud Commercials | 5 | 12.5% |
| Indecency | 3 | 7.5% |
| Interference | 3 | 7.5% |
| Equipment | 1 | 2.5% |
| Privacy | 1 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
237 complaints relating to unwanted calls were recorded on this date, accounting for 65.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 5 | 2.1% |
| (480) 840-1106 | 2 | 0.8% |
| (877) 379-1777 | 2 | 0.8% |
| (202) 684-6803 | 1 | 0.4% |
| (202) 752-7672 | 1 | 0.4% |
| (210) 391-7957 | 1 | 0.4% |
| (213) 904-7891 | 1 | 0.4% |
| (281) 587-7600 | 1 | 0.4% |
| (301) 506-5022 | 1 | 0.4% |
| (317) 678-9967 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (555) 555-5555 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.