FCC Consumer Complaints – 28 May 2019
Introduction
The Federal Communications Commission recorded 1190 consumer complaints on Tuesday, 28 May 2019 relating to telecommunications services, this was higher than the 362 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 827 complaints recorded.
Key statistics
- Total complaints
- 1190
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (827)
- Most reported state/territory
- California (155)
Where the complaints came from
A total of 1190 complaints were recorded on 28 May 2019, with reports originating from 820 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 13.0% |
| Florida | 81 | 6.8% |
| New York | 78 | 6.6% |
| Texas | 75 | 6.3% |
| Ohio | 52 | 4.4% |
| New Jersey | 50 | 4.2% |
| Pennsylvania | 50 | 4.2% |
| Washington | 50 | 4.2% |
| Michigan | 38 | 3.2% |
| Georgia | 36 | 3.0% |
| Other states and territories | 516 | 43.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 992 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 992 | 83.4% |
| Internet | 100 | 8.4% |
| TV | 77 | 6.5% |
| Radio | 16 | 1.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
992 complaints were recorded in this category, representing 83.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 827 | 83.4% |
| Billing | 75 | 7.6% |
| Availability (including rural call completion) | 32 | 3.2% |
| Equipment | 18 | 1.8% |
| Junk Faxes | 11 | 1.1% |
| Number Portability (keeping your number if you change providers) | 11 | 1.1% |
| Privacy | 9 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
100 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 34.0% |
| Availability | 33 | 33.0% |
| Privacy | 12 | 12.0% |
| Equipment | 9 | 9.0% |
| Speed | 8 | 8.0% |
| Interference | 4 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
77 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 50.6% |
| Availability | 25 | 32.5% |
| Indecency | 5 | 6.5% |
| Loud Commercials | 4 | 5.2% |
| Equipment | 2 | 2.6% |
| Interference | 2 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.