FCC Consumer Complaints – 30 May 2019
Introduction
On Thursday, 30 May 2019, the Federal Communications Commission recorded 1092 consumer complaints relating to telecommunications services, this represented a decline from the 1122 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 731 complaints.
Key statistics
- Total complaints
- 1092
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (731)
- Most reported state/territory
- California (131)
Where the complaints came from
The 1092 complaints recorded on 30 May 2019 were submitted from 743 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 12.0% |
| Texas | 106 | 9.7% |
| Florida | 89 | 8.2% |
| New York | 63 | 5.8% |
| New Jersey | 48 | 4.4% |
| Pennsylvania | 47 | 4.3% |
| Ohio | 46 | 4.2% |
| Illinois | 42 | 3.8% |
| Maryland | 34 | 3.1% |
| North Carolina | 34 | 3.1% |
| Other states and territories | 441 | 40.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 879 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 879 | 80.5% |
| Internet | 107 | 9.8% |
| TV | 93 | 8.5% |
| Radio | 12 | 1.1% |
| Accessibility | 1 | 0.1% |
Phone complaints
879 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 731 | 83.2% |
| Billing | 56 | 6.4% |
| Availability (including rural call completion) | 27 | 3.1% |
| Equipment | 23 | 2.6% |
| Junk Faxes | 11 | 1.3% |
| Number Portability (keeping your number if you change providers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Privacy | 8 | 0.9% |
| Interference (including signal jammers) | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
107 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 42.1% |
| Billing | 41 | 38.3% |
| Speed | 8 | 7.5% |
| Equipment | 7 | 6.5% |
| Interference | 5 | 4.7% |
| Privacy | 1 | 0.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
93 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 57.0% |
| Availability | 20 | 21.5% |
| Equipment | 7 | 7.5% |
| Loud Commercials | 7 | 7.5% |
| Indecency | 5 | 5.4% |
| Interference | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.