FCC Consumer Complaints – 31 May 2019
Introduction
A total of 950 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 31 May 2019, complaint volume fell from 1092 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 675 complaints recorded.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (675)
- Most reported state/territory
- California (115)
Where the complaints came from
The 950 complaints recorded on 31 May 2019 originated from 652 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.1% |
| Florida | 87 | 9.2% |
| Texas | 80 | 8.4% |
| New York | 43 | 4.5% |
| Illinois | 40 | 4.2% |
| Virginia | 32 | 3.4% |
| Ohio | 31 | 3.3% |
| Washington | 31 | 3.3% |
| Arizona | 30 | 3.2% |
| Pennsylvania | 30 | 3.2% |
| Other states and territories | 429 | 45.2% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 771 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 771 | 81.2% |
| TV | 81 | 8.5% |
| Internet | 80 | 8.4% |
| Radio | 16 | 1.7% |
| Emergency | 2 | 0.2% |
Phone complaints
771 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 675 | 87.5% |
| Billing | 32 | 4.2% |
| Availability (including rural call completion) | 18 | 2.3% |
| Equipment | 15 | 1.9% |
| Number Portability (keeping your number if you change providers) | 11 | 1.4% |
| Privacy | 7 | 0.9% |
| Junk Faxes | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Interference (including signal jammers) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
81 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 49.4% |
| Availability | 23 | 28.4% |
| Equipment | 5 | 6.2% |
| Loud Commercials | 5 | 6.2% |
| Indecency | 4 | 4.9% |
| Interference | 2 | 2.5% |
| Privacy | 2 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
80 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 31.3% |
| Billing | 24 | 30.0% |
| Speed | 12 | 15.0% |
| Equipment | 10 | 12.5% |
| Interference | 7 | 8.8% |
| Privacy | 2 | 2.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.