FCC Consumer Complaints – 1 June 2019
Introduction
The Federal Communications Commission recorded 369 consumer complaints on 1 June 2019 relating to telecommunications services, this was lower than the 950 complaints recorded the previous day. The complaints came from 40 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 228 complaints.
Key statistics
- Total complaints
- 369
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (228)
- Most reported state/territory
- California (50)
Where the complaints came from
On 1 June 2019, the 369 complaints recorded by the Federal Communications Commission were reported from 275 cities across 40 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.6% |
| Florida | 40 | 10.8% |
| New York | 26 | 7.0% |
| Texas | 22 | 6.0% |
| New Jersey | 18 | 4.9% |
| Illinois | 17 | 4.6% |
| Pennsylvania | 15 | 4.1% |
| Arizona | 14 | 3.8% |
| North Carolina | 14 | 3.8% |
| Nevada | 13 | 3.5% |
| Other states and territories | 140 | 37.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 270 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 270 | 73.2% |
| TV | 55 | 14.9% |
| Internet | 38 | 10.3% |
| Radio | 5 | 1.4% |
| Emergency | 1 | 0.3% |
Phone complaints
270 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 228 | 84.4% |
| Billing | 11 | 4.1% |
| Equipment | 9 | 3.3% |
| Availability (including rural call completion) | 7 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.9% |
| Interference (including signal jammers) | 5 | 1.9% |
| Number Portability (keeping your number if you change providers) | 2 | 0.7% |
| Privacy | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
55 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 45.5% |
| Availability | 17 | 30.9% |
| Loud Commercials | 5 | 9.1% |
| Equipment | 3 | 5.5% |
| Indecency | 2 | 3.6% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
38 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 47.4% |
| Billing | 11 | 28.9% |
| Speed | 6 | 15.8% |
| Privacy | 2 | 5.3% |
| Interference | 1 | 2.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.