FCC Consumer Complaints – 2 June 2019
Introduction
The Federal Communications Commission recorded 236 consumer complaints on Sunday, 2 June 2019 relating to telecommunications services, complaint volume fell from 369 complaints the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 122 complaints recorded.
Key statistics
- Total complaints
- 236
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- California (36)
Where the complaints came from
Reports recorded on 2 June 2019 show 236 complaints originating from 187 cities across 41 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 15.3% |
| Florida | 30 | 12.7% |
| New York | 19 | 8.1% |
| Pennsylvania | 11 | 4.7% |
| Illinois | 10 | 4.2% |
| Kentucky | 10 | 4.2% |
| Texas | 10 | 4.2% |
| Virginia | 8 | 3.4% |
| Massachusetts | 7 | 3.0% |
| Michigan | 7 | 3.0% |
| Other states and territories | 88 | 37.3% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone was the most reported category, with 166 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 166 | 70.3% |
| Internet | 38 | 16.1% |
| TV | 29 | 12.3% |
| Radio | 3 | 1.3% |
Phone complaints
166 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 73.5% |
| Billing | 15 | 9.0% |
| Equipment | 9 | 5.4% |
| Availability (including rural call completion) | 8 | 4.8% |
| Privacy | 6 | 3.6% |
| Interference (including signal jammers) | 4 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
38 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 52.6% |
| Billing | 9 | 23.7% |
| Speed | 5 | 13.2% |
| Interference | 4 | 10.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
29 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 41.4% |
| Availability | 11 | 37.9% |
| Indecency | 2 | 6.9% |
| Loud Commercials | 2 | 6.9% |
| Equipment | 1 | 3.4% |
| Interference | 1 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.