FCC Consumer Complaints – 3 June 2019
Introduction
On 3 June 2019, 897 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 236 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 587 complaints.
Key statistics
- Total complaints
- 897
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (587)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 897 complaints were recorded on 3 June 2019, with reports originating from 617 cities in 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 11.6% |
| Texas | 81 | 9.0% |
| Florida | 66 | 7.4% |
| New York | 51 | 5.7% |
| Ohio | 38 | 4.2% |
| Pennsylvania | 35 | 3.9% |
| Virginia | 32 | 3.6% |
| Georgia | 31 | 3.5% |
| Arizona | 30 | 3.3% |
| Illinois | 29 | 3.2% |
| Other states and territories | 400 | 44.6% |
Location highlight
Complaints in California were reported across 70 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 723 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 723 | 80.6% |
| TV | 84 | 9.4% |
| Internet | 78 | 8.7% |
| Radio | 7 | 0.8% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
723 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 587 | 81.2% |
| Billing | 40 | 5.5% |
| Availability (including rural call completion) | 35 | 4.8% |
| Junk Faxes | 23 | 3.2% |
| Equipment | 18 | 2.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.2% |
| Privacy | 5 | 0.7% |
| Interference (including signal jammers) | 4 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Junk Faxes.
TV complaints
84 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 60.7% |
| Availability | 23 | 27.4% |
| Loud Commercials | 5 | 6.0% |
| Equipment | 3 | 3.6% |
| Indecency | 2 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
78 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 39.7% |
| Availability | 28 | 35.9% |
| Speed | 8 | 10.3% |
| Interference | 5 | 6.4% |
| Equipment | 4 | 5.1% |
| Privacy | 2 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.