FCC Consumer Complaints – 4 June 2019
Introduction
On 4 June 2019, the Federal Communications Commission recorded 1082 consumer complaints relating to telecommunications services, complaint volume increased from 897 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 656 complaints.
Key statistics
- Total complaints
- 1082
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (656)
- Most reported state/territory
- California (124)
Where the complaints came from
Reports recorded on 4 June 2019 show 1082 complaints originating from 751 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.5% |
| Florida | 92 | 8.5% |
| Texas | 84 | 7.8% |
| New York | 78 | 7.2% |
| Pennsylvania | 44 | 4.1% |
| Georgia | 41 | 3.8% |
| Arizona | 38 | 3.5% |
| New Jersey | 38 | 3.5% |
| Ohio | 36 | 3.3% |
| North Carolina | 33 | 3.0% |
| Other states and territories | 471 | 43.5% |
Location highlight
Complaints in California were reported across 89 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 841 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 841 | 77.7% |
| TV | 119 | 11.0% |
| Internet | 101 | 9.3% |
| Radio | 20 | 1.8% |
| Emergency | 1 | 0.1% |
Phone complaints
841 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 656 | 78.0% |
| Billing | 80 | 9.5% |
| Equipment | 29 | 3.4% |
| Availability (including rural call completion) | 21 | 2.5% |
| Junk Faxes | 21 | 2.5% |
| Number Portability (keeping your number if you change providers) | 12 | 1.4% |
| Privacy | 12 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
119 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 56.3% |
| Availability | 35 | 29.4% |
| Equipment | 11 | 9.2% |
| Loud Commercials | 3 | 2.5% |
| Indecency | 1 | 0.8% |
| Interference | 1 | 0.8% |
| Privacy | 1 | 0.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
101 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 40.6% |
| Availability | 28 | 27.7% |
| Speed | 12 | 11.9% |
| Equipment | 8 | 7.9% |
| Interference | 7 | 6.9% |
| Privacy | 5 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.