FCC Consumer Complaints – 5 June 2019
Introduction
On Wednesday, 5 June 2019, 1035 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1082 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 687 complaints.
Key statistics
- Total complaints
- 1035
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (687)
- Most reported state/territory
- California (130)
Where the complaints came from
Reports recorded on 5 June 2019 show 1035 complaints originating from 695 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.6% |
| Florida | 119 | 11.5% |
| New York | 81 | 7.8% |
| Texas | 78 | 7.5% |
| New Jersey | 40 | 3.9% |
| Pennsylvania | 40 | 3.9% |
| Virginia | 34 | 3.3% |
| Illinois | 30 | 2.9% |
| North Carolina | 29 | 2.8% |
| Ohio | 29 | 2.8% |
| Other states and territories | 420 | 40.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 853 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 853 | 82.4% |
| Internet | 93 | 9.0% |
| TV | 79 | 7.6% |
| Radio | 9 | 0.9% |
| Emergency | 1 | 0.1% |
Phone complaints
853 complaints were recorded in this category, representing 82.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 687 | 80.5% |
| Billing | 53 | 6.2% |
| Equipment | 34 | 4.0% |
| Availability (including rural call completion) | 30 | 3.5% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Privacy | 14 | 1.6% |
| Junk Faxes | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
93 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 40.9% |
| Billing | 30 | 32.3% |
| Privacy | 12 | 12.9% |
| Speed | 10 | 10.8% |
| Equipment | 2 | 2.2% |
| Interference | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
79 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 57.0% |
| Availability | 25 | 31.6% |
| Loud Commercials | 3 | 3.8% |
| Equipment | 2 | 2.5% |
| Indecency | 2 | 2.5% |
| Interference | 2 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.