FCC Consumer Complaints – 6 June 2019
Introduction
On Thursday, 6 June 2019, the Federal Communications Commission recorded 929 consumer complaints relating to telecommunications services, this was lower than the 1035 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 582 complaints.
Key statistics
- Total complaints
- 929
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (582)
- Most reported state/territory
- California (121)
Where the complaints came from
The 929 complaints recorded on 6 June 2019 originated from 645 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 13.0% |
| Florida | 81 | 8.7% |
| Texas | 77 | 8.3% |
| New York | 62 | 6.7% |
| Ohio | 48 | 5.2% |
| Pennsylvania | 43 | 4.6% |
| Michigan | 37 | 4.0% |
| Virginia | 33 | 3.6% |
| Georgia | 32 | 3.4% |
| Illinois | 27 | 2.9% |
| Other states and territories | 362 | 39.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 708 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 708 | 76.2% |
| TV | 110 | 11.8% |
| Internet | 97 | 10.4% |
| Radio | 10 | 1.1% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
708 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 582 | 82.2% |
| Billing | 38 | 5.4% |
| Equipment | 32 | 4.5% |
| Availability (including rural call completion) | 16 | 2.3% |
| Junk Faxes | 12 | 1.7% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 7 | 1.0% |
| Number Portability (keeping your number if you change providers) | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
110 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 47.3% |
| Availability | 35 | 31.8% |
| Indecency | 8 | 7.3% |
| Loud Commercials | 5 | 4.5% |
| Equipment | 4 | 3.6% |
| Interference | 4 | 3.6% |
| Privacy | 2 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
97 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 43.3% |
| Availability | 40 | 41.2% |
| Equipment | 7 | 7.2% |
| Speed | 6 | 6.2% |
| Privacy | 2 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.