FCC Consumer Complaints – 7 June 2019
Introduction
A total of 929 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 7 June 2019. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 631 complaints.
Key statistics
- Total complaints
- 929
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (631)
- Most reported state/territory
- California (104)
Where the complaints came from
The 929 complaints recorded on 7 June 2019 were submitted from 594 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 11.2% |
| Florida | 78 | 8.4% |
| Texas | 71 | 7.6% |
| Virginia | 49 | 5.3% |
| New York | 46 | 5.0% |
| Illinois | 44 | 4.7% |
| Ohio | 39 | 4.2% |
| Pennsylvania | 34 | 3.7% |
| Arizona | 27 | 2.9% |
| Georgia | 27 | 2.9% |
| Other states and territories | 409 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 751 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 751 | 80.8% |
| Internet | 91 | 9.8% |
| TV | 77 | 8.3% |
| Radio | 8 | 0.9% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
751 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 631 | 84.0% |
| Billing | 39 | 5.2% |
| Equipment | 26 | 3.5% |
| Availability (including rural call completion) | 16 | 2.1% |
| Number Portability (keeping your number if you change providers) | 12 | 1.6% |
| Junk Faxes | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Privacy | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
91 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 40.7% |
| Billing | 34 | 37.4% |
| Speed | 14 | 15.4% |
| Privacy | 3 | 3.3% |
| Interference | 2 | 2.2% |
| Equipment | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
77 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 49.4% |
| Availability | 25 | 32.5% |
| Indecency | 8 | 10.4% |
| Equipment | 3 | 3.9% |
| Loud Commercials | 2 | 2.6% |
| Interference | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.