FCC Consumer Complaints – 8 June 2019
Introduction
The Federal Communications Commission recorded 409 consumer complaints on 8 June 2019 relating to telecommunications services, this was lower than the 929 complaints recorded the day before. Submissions were made from 43 states and territories, with Illinois accounting for the highest number of complaints at 103. Unwanted Calls was the most frequently reported issue, with 173 complaints recorded.
Key statistics
- Total complaints
- 409
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (173)
- Most reported state/territory
- Illinois (103)
Where the complaints came from
Reports recorded on 8 June 2019 show 409 complaints originating from 296 cities across 43 states and territories. Compared with most days, complaint activity was more concentrated, with Illinois contributing the largest share of complaints. At the city level, complaints were spread across locations, with no single city representing a significant proportion of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Illinois | 103 | 25.2% |
| California | 48 | 11.7% |
| Florida | 27 | 6.6% |
| New York | 18 | 4.4% |
| Texas | 17 | 4.2% |
| Washington | 14 | 3.4% |
| North Carolina | 12 | 2.9% |
| Pennsylvania | 11 | 2.7% |
| Tennessee | 11 | 2.7% |
| Maryland | 10 | 2.4% |
| Other states and territories | 138 | 33.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 232 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 232 | 56.7% |
| TV | 130 | 31.8% |
| Internet | 39 | 9.5% |
| Radio | 7 | 1.7% |
| Emergency | 1 | 0.2% |
Phone complaints
232 complaints were recorded in this category, representing 56.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 173 | 74.6% |
| Billing | 19 | 8.2% |
| Availability (including rural call completion) | 10 | 4.3% |
| Equipment | 8 | 3.4% |
| Number Portability (keeping your number if you change providers) | 6 | 2.6% |
| Privacy | 6 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.2% |
| Interference (including signal jammers) | 5 | 2.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
130 complaints were recorded in this category, representing 31.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 46 | 35.4% |
| Availability | 42 | 32.3% |
| Billing | 24 | 18.5% |
| Loud Commercials | 7 | 5.4% |
| Equipment | 5 | 3.8% |
| Interference | 5 | 3.8% |
| Privacy | 1 | 0.8% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
39 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 41.0% |
| Availability | 14 | 35.9% |
| Interference | 3 | 7.7% |
| Speed | 3 | 7.7% |
| Privacy | 2 | 5.1% |
| Equipment | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.