FCC Consumer Complaints – 9 June 2019
Introduction
On 9 June 2019, 244 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 409 complaints recorded the previous day. Complaints were reported across 41 states and territories, with Illinois slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 244
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (86)
- Most reported state/territory
- Illinois (37)
Where the complaints came from
The 244 complaints recorded on 9 June 2019 were submitted from 190 cities across 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Illinois | 37 | 15.2% |
| California | 30 | 12.3% |
| Texas | 25 | 10.2% |
| Florida | 24 | 9.8% |
| Arizona | 13 | 5.3% |
| North Carolina | 10 | 4.1% |
| New York | 10 | 4.1% |
| Pennsylvania | 7 | 2.9% |
| Alabama | 6 | 2.5% |
| Colorado | 6 | 2.5% |
| Other states and territories | 76 | 31.1% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 124 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 124 | 50.8% |
| TV | 68 | 27.9% |
| Internet | 45 | 18.4% |
| Radio | 7 | 2.9% |
Phone complaints
124 complaints were recorded in this category, representing 50.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 69.4% |
| Billing | 12 | 9.7% |
| Equipment | 8 | 6.5% |
| Interference (including signal jammers) | 4 | 3.2% |
| Number Portability (keeping your number if you change providers) | 4 | 3.2% |
| Availability (including rural call completion) | 3 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.4% |
| Privacy | 3 | 2.4% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Interference (including signal jammers).
TV complaints
68 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 27.9% |
| Indecency | 19 | 27.9% |
| Billing | 18 | 26.5% |
| Loud Commercials | 7 | 10.3% |
| Interference | 3 | 4.4% |
| Privacy | 2 | 2.9% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Billing.
Internet complaints
45 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 42.2% |
| Billing | 15 | 33.3% |
| Speed | 5 | 11.1% |
| Interference | 3 | 6.7% |
| Privacy | 2 | 4.4% |
| Equipment | 1 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.