FCC Consumer Complaints – 10 June 2019
Introduction
A total of 891 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 10 June 2019, complaint volume increased from 244 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 556 complaints.
Key statistics
- Total complaints
- 891
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (556)
- Most reported state/territory
- California (115)
Where the complaints came from
A total of 891 complaints were recorded on 10 June 2019, with reports originating from 624 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.9% |
| Florida | 80 | 9.0% |
| Texas | 66 | 7.4% |
| New York | 52 | 5.8% |
| Pennsylvania | 35 | 3.9% |
| Illinois | 34 | 3.8% |
| North Carolina | 33 | 3.7% |
| New Jersey | 28 | 3.1% |
| Ohio | 28 | 3.1% |
| Virginia | 28 | 3.1% |
| Other states and territories | 388 | 43.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 720 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 720 | 80.8% |
| Internet | 82 | 9.2% |
| TV | 72 | 8.1% |
| Radio | 13 | 1.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
720 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 556 | 77.2% |
| Billing | 60 | 8.3% |
| Equipment | 34 | 4.7% |
| Availability (including rural call completion) | 27 | 3.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Junk Faxes | 10 | 1.4% |
| Interference (including signal jammers) | 8 | 1.1% |
| Privacy | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
82 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 39.0% |
| Billing | 29 | 35.4% |
| Equipment | 6 | 7.3% |
| Interference | 6 | 7.3% |
| Speed | 6 | 7.3% |
| Privacy | 3 | 3.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
72 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 59.7% |
| Availability | 19 | 26.4% |
| Equipment | 5 | 6.9% |
| Indecency | 5 | 6.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.