FCC Consumer Complaints – 11 June 2019
Introduction
A total of 1148 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 June 2019, this represented an increase from the 891 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 737 complaints.
Key statistics
- Total complaints
- 1148
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (737)
- Most reported state/territory
- California (141)
Where the complaints came from
Across 737 cities in 52 states and territories, a total of 1148 complaints were recorded on 11 June 2019. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 12.3% |
| Florida | 94 | 8.2% |
| Texas | 84 | 7.3% |
| Illinois | 55 | 4.8% |
| New York | 55 | 4.8% |
| Ohio | 54 | 4.7% |
| Pennsylvania | 45 | 3.9% |
| Arizona | 40 | 3.5% |
| Virginia | 40 | 3.5% |
| New Jersey | 37 | 3.2% |
| Other states and territories | 497 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 915 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 915 | 79.7% |
| TV | 132 | 11.5% |
| Internet | 88 | 7.7% |
| Radio | 9 | 0.8% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
915 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 737 | 80.5% |
| Billing | 71 | 7.8% |
| Equipment | 29 | 3.2% |
| Availability (including rural call completion) | 18 | 2.0% |
| Junk Faxes | 16 | 1.7% |
| Number Portability (keeping your number if you change providers) | 14 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 10 | 1.1% |
| Privacy | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
132 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 58.3% |
| Availability | 28 | 21.2% |
| Equipment | 10 | 7.6% |
| Indecency | 7 | 5.3% |
| Loud Commercials | 6 | 4.5% |
| Interference | 2 | 1.5% |
| Privacy | 2 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
88 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 42.0% |
| Billing | 31 | 35.2% |
| Speed | 8 | 9.1% |
| Equipment | 5 | 5.7% |
| Interference | 4 | 4.5% |
| Privacy | 3 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.