FCC Consumer Complaints – 12 June 2019
Introduction
A total of 1031 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 12 June 2019, this represented a decline from the 1148 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 669 complaints.
Key statistics
- Total complaints
- 1031
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (669)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 671 cities in 51 states and territories, a total of 1031 complaints were recorded on 12 June 2019. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 12.0% |
| Texas | 86 | 8.3% |
| Florida | 83 | 8.1% |
| Illinois | 51 | 4.9% |
| New York | 51 | 4.9% |
| Michigan | 44 | 4.3% |
| Pennsylvania | 41 | 4.0% |
| Georgia | 35 | 3.4% |
| Ohio | 32 | 3.1% |
| Massachusetts | 31 | 3.0% |
| Other states and territories | 449 | 43.5% |
Location highlight
Complaints in California were reported across 87 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 832 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 832 | 80.7% |
| Internet | 104 | 10.1% |
| TV | 81 | 7.9% |
| Radio | 11 | 1.1% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
832 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 669 | 80.4% |
| Billing | 55 | 6.6% |
| Equipment | 34 | 4.1% |
| Availability (including rural call completion) | 22 | 2.6% |
| Junk Faxes | 15 | 1.8% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Privacy | 10 | 1.2% |
| Interference (including signal jammers) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
104 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 36.5% |
| Billing | 35 | 33.7% |
| Speed | 12 | 11.5% |
| Equipment | 8 | 7.7% |
| Privacy | 6 | 5.8% |
| Interference | 5 | 4.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
81 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 66.7% |
| Availability | 19 | 23.5% |
| Indecency | 3 | 3.7% |
| Loud Commercials | 3 | 3.7% |
| Equipment | 2 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.