FCC Consumer Complaints – 13 June 2019
Introduction
The Federal Communications Commission recorded 1021 consumer complaints on Thursday, 13 June 2019 relating to telecommunications services, complaint volume fell from 1031 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 683 complaints.
Key statistics
- Total complaints
- 1021
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (683)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 1021 complaints were recorded on 13 June 2019, with reports originating from 737 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.7% |
| Florida | 84 | 8.2% |
| Texas | 66 | 6.5% |
| New York | 65 | 6.4% |
| Pennsylvania | 58 | 5.7% |
| Illinois | 50 | 4.9% |
| Ohio | 42 | 4.1% |
| Michigan | 38 | 3.7% |
| North Carolina | 35 | 3.4% |
| Massachusetts | 32 | 3.1% |
| Other states and territories | 441 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 802 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 802 | 78.6% |
| TV | 107 | 10.5% |
| Internet | 91 | 8.9% |
| Radio | 19 | 1.9% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
802 complaints were recorded in this category, representing 78.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 683 | 85.2% |
| Billing | 41 | 5.1% |
| Equipment | 27 | 3.4% |
| Availability (including rural call completion) | 17 | 2.1% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Junk Faxes | 7 | 0.9% |
| Interference (including signal jammers) | 6 | 0.7% |
| Privacy | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
107 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 51.4% |
| Availability | 28 | 26.2% |
| Indecency | 10 | 9.3% |
| Equipment | 5 | 4.7% |
| Privacy | 4 | 3.7% |
| Loud Commercials | 3 | 2.8% |
| Interference | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
91 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 40.7% |
| Billing | 30 | 33.0% |
| Speed | 9 | 9.9% |
| Equipment | 8 | 8.8% |
| Privacy | 5 | 5.5% |
| Interference | 2 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.