FCC Consumer Complaints – 14 June 2019
Introduction
The Federal Communications Commission recorded 962 consumer complaints on 14 June 2019 relating to telecommunications services, this represented a decline from the 1021 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 703 complaints.
Key statistics
- Total complaints
- 962
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (703)
- Most reported state/territory
- California (125)
Where the complaints came from
On 14 June 2019, the 962 complaints recorded by the Federal Communications Commission were reported from 612 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.0% |
| Florida | 75 | 7.8% |
| Texas | 63 | 6.5% |
| New York | 44 | 4.6% |
| Illinois | 43 | 4.5% |
| Missouri | 39 | 4.1% |
| Pennsylvania | 35 | 3.6% |
| Virginia | 33 | 3.4% |
| New Jersey | 29 | 3.0% |
| North Carolina | 25 | 2.6% |
| Other states and territories | 447 | 46.5% |
Location highlight
Complaints in California were reported across 76 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 811 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 811 | 84.3% |
| Internet | 67 | 7.0% |
| TV | 67 | 7.0% |
| Radio | 12 | 1.2% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
811 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 703 | 86.7% |
| Billing | 27 | 3.3% |
| Availability (including rural call completion) | 24 | 3.0% |
| Equipment | 23 | 2.8% |
| Junk Faxes | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Number Portability (keeping your number if you change providers) | 6 | 0.7% |
| Privacy | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
67 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 41.8% |
| Availability | 23 | 34.3% |
| Equipment | 5 | 7.5% |
| Speed | 5 | 7.5% |
| Interference | 4 | 6.0% |
| Privacy | 2 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 62.7% |
| Availability | 11 | 16.4% |
| Indecency | 4 | 6.0% |
| Equipment | 3 | 4.5% |
| Loud Commercials | 3 | 4.5% |
| Privacy | 3 | 4.5% |
| Interference | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.