FCC Consumer Complaints – 16 June 2019
Introduction
The Federal Communications Commission recorded 178 consumer complaints on Sunday, 16 June 2019 relating to telecommunications services, complaint volume fell from 361 complaints the day before. The complaints came from 38 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 68 complaints recorded.
Key statistics
- Total complaints
- 178
- States & territories reporting
- 38
- Most common issue
- Unwanted Calls (68)
- Most reported state/territory
- California (30)
Where the complaints came from
The 178 complaints recorded on 16 June 2019 originated from 151 cities across 38 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 16.9% |
| Florida | 18 | 10.1% |
| Michigan | 13 | 7.3% |
| New York | 12 | 6.7% |
| Texas | 11 | 6.2% |
| Ohio | 10 | 5.6% |
| Arizona | 8 | 4.5% |
| Georgia | 5 | 2.8% |
| Pennsylvania | 5 | 2.8% |
| Washington | 5 | 2.8% |
| Other states and territories | 61 | 34.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 108 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 108 | 60.7% |
| TV | 30 | 16.9% |
| Internet | 27 | 15.2% |
| Radio | 9 | 5.1% |
| Emergency | 4 | 2.2% |
Phone complaints
108 complaints were recorded in this category, representing 60.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 68 | 63.0% |
| Equipment | 10 | 9.3% |
| Availability (including rural call completion) | 8 | 7.4% |
| Billing | 8 | 7.4% |
| Privacy | 5 | 4.6% |
| Number Portability (keeping your number if you change providers) | 3 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.9% |
| Interference (including signal jammers) | 2 | 1.9% |
| Junk Faxes | 1 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Equipment, Availability (including rural call completion) and Billing.
TV complaints
30 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 43.3% |
| Availability | 7 | 23.3% |
| Equipment | 3 | 10.0% |
| Indecency | 3 | 10.0% |
| Interference | 2 | 6.7% |
| Loud Commercials | 1 | 3.3% |
| Privacy | 1 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
27 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 37.0% |
| Availability | 5 | 18.5% |
| Speed | 5 | 18.5% |
| Interference | 4 | 14.8% |
| Privacy | 2 | 7.4% |
| Equipment | 1 | 3.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.