FCC Consumer Complaints – 17 June 2019
Introduction
A total of 1032 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 17 June 2019, this represented an increase from the 178 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 642 complaints.
Key statistics
- Total complaints
- 1032
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (642)
- Most reported state/territory
- California (106)
Where the complaints came from
Across 690 cities in 51 states and territories, a total of 1032 complaints were recorded on 17 June 2019. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.3% |
| Texas | 71 | 6.9% |
| Florida | 68 | 6.6% |
| New York | 61 | 5.9% |
| New Jersey | 53 | 5.1% |
| Ohio | 53 | 5.1% |
| Virginia | 39 | 3.8% |
| Illinois | 38 | 3.7% |
| Michigan | 37 | 3.6% |
| Pennsylvania | 37 | 3.6% |
| Other states and territories | 464 | 45.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 802 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 802 | 77.7% |
| Internet | 113 | 10.9% |
| TV | 105 | 10.2% |
| Radio | 10 | 1.0% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
802 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 642 | 80.0% |
| Billing | 59 | 7.4% |
| Availability (including rural call completion) | 33 | 4.1% |
| Equipment | 31 | 3.9% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Privacy | 9 | 1.1% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 35.4% |
| Billing | 39 | 34.5% |
| Speed | 17 | 15.0% |
| Equipment | 8 | 7.1% |
| Privacy | 6 | 5.3% |
| Interference | 3 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
105 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 57.1% |
| Availability | 23 | 21.9% |
| Equipment | 9 | 8.6% |
| Loud Commercials | 6 | 5.7% |
| Indecency | 5 | 4.8% |
| Interference | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 642 complaints relating to unwanted calls were recorded on this date, representing 62.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (412) 316-2460 | 5 | 0.8% |
| (408) 960-0110 | 4 | 0.6% |
| (781) 635-8019 | 3 | 0.5% |
| (202) 539-7815 | 2 | 0.3% |
| (216) 290-5058 | 2 | 0.3% |
| (281) 277-3344 | 2 | 0.3% |
| (330) 475-1689 | 2 | 0.3% |
| (423) 717-3208 | 2 | 0.3% |
| (718) 395-3425 | 2 | 0.3% |
| (732) 833-6475 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (412) 316-2460 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.