FCC Consumer Complaints – 18 June 2019
Introduction
A total of 1159 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 18 June 2019, this was higher than the 1032 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 747 complaints.
Key statistics
- Total complaints
- 1159
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (747)
- Most reported state/territory
- California (167)
Where the complaints came from
Reports recorded on 18 June 2019 show 1159 complaints originating from 770 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 167 | 14.4% |
| Florida | 88 | 7.6% |
| New York | 82 | 7.1% |
| Texas | 78 | 6.7% |
| Pennsylvania | 54 | 4.7% |
| Michigan | 45 | 3.9% |
| Colorado | 42 | 3.6% |
| Illinois | 41 | 3.5% |
| Ohio | 38 | 3.3% |
| Virginia | 35 | 3.0% |
| Other states and territories | 485 | 41.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 928 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 928 | 80.1% |
| Internet | 113 | 9.7% |
| TV | 93 | 8.0% |
| Radio | 22 | 1.9% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
928 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 747 | 80.5% |
| Billing | 61 | 6.6% |
| Availability (including rural call completion) | 32 | 3.4% |
| Junk Faxes | 29 | 3.1% |
| Equipment | 24 | 2.6% |
| Privacy | 11 | 1.2% |
| Number Portability (keeping your number if you change providers) | 10 | 1.1% |
| Interference (including signal jammers) | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Junk Faxes.
Internet complaints
113 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 40.7% |
| Billing | 33 | 29.2% |
| Speed | 16 | 14.2% |
| Equipment | 10 | 8.8% |
| Privacy | 6 | 5.3% |
| Interference | 2 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
93 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 57.0% |
| Availability | 21 | 22.6% |
| Loud Commercials | 7 | 7.5% |
| Indecency | 5 | 5.4% |
| Equipment | 4 | 4.3% |
| Privacy | 2 | 2.2% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 747 complaints relating to unwanted calls were recorded on this date, representing 64.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (225) 320-0081 | 7 | 0.9% |
| (202) 798-5540 | 5 | 0.7% |
| (240) 351-7247 | 2 | 0.3% |
| (321) 203-5168 | 2 | 0.3% |
| (781) 384-6848 | 2 | 0.3% |
| (800) 968-5990 | 2 | 0.3% |
| (818) 651-7903 | 2 | 0.3% |
| (855) 258-4619 | 2 | 0.3% |
| (866) 887-8997 | 2 | 0.3% |
| (201) 243-4381 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (225) 320-0081 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.