FCC Consumer Complaints – 19 June 2019
Introduction
On 19 June 2019, 1157 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1159 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 796 complaints.
Key statistics
- Total complaints
- 1157
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (796)
- Most reported state/territory
- California (144)
Where the complaints came from
A total of 1157 complaints were recorded on 19 June 2019, with reports originating from 767 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 12.4% |
| Texas | 106 | 9.2% |
| Florida | 96 | 8.3% |
| New York | 69 | 6.0% |
| Ohio | 42 | 3.6% |
| Pennsylvania | 42 | 3.6% |
| North Carolina | 41 | 3.5% |
| Illinois | 40 | 3.5% |
| Virginia | 38 | 3.3% |
| Tennessee | 36 | 3.1% |
| Other states and territories | 502 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 946 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 946 | 81.8% |
| Internet | 110 | 9.5% |
| TV | 88 | 7.6% |
| Radio | 9 | 0.8% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
946 complaints were recorded in this category, representing 81.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 796 | 84.1% |
| Billing | 55 | 5.8% |
| Equipment | 30 | 3.2% |
| Availability (including rural call completion) | 22 | 2.3% |
| Junk Faxes | 14 | 1.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.0% |
| Privacy | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
110 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 40.0% |
| Availability | 36 | 32.7% |
| Interference | 11 | 10.0% |
| Speed | 10 | 9.1% |
| Privacy | 5 | 4.5% |
| Equipment | 4 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
88 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 40.9% |
| Availability | 32 | 36.4% |
| Loud Commercials | 9 | 10.2% |
| Indecency | 5 | 5.7% |
| Equipment | 3 | 3.4% |
| Interference | 2 | 2.3% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.