FCC Consumer Complaints – 20 June 2019
Introduction
On 20 June 2019, the Federal Communications Commission recorded 1134 consumer complaints relating to telecommunications services, this was lower than the 1157 complaints recorded the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 795 complaints.
Key statistics
- Total complaints
- 1134
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (795)
- Most reported state/territory
- California (130)
Where the complaints came from
On 20 June 2019, the 1134 complaints recorded by the Federal Communications Commission were reported from 709 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 11.5% |
| Texas | 92 | 8.1% |
| Florida | 87 | 7.7% |
| New York | 72 | 6.3% |
| Pennsylvania | 54 | 4.8% |
| Georgia | 46 | 4.1% |
| Ohio | 46 | 4.1% |
| New Jersey | 44 | 3.9% |
| Washington | 40 | 3.5% |
| Illinois | 33 | 2.9% |
| Other states and territories | 487 | 42.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 943 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 943 | 83.2% |
| Internet | 102 | 9.0% |
| TV | 72 | 6.3% |
| Radio | 15 | 1.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
943 complaints were recorded in this category, representing 83.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 795 | 84.3% |
| Billing | 46 | 4.9% |
| Equipment | 28 | 3.0% |
| Junk Faxes | 28 | 3.0% |
| Availability (including rural call completion) | 23 | 2.4% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Interference (including signal jammers) | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Privacy | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Junk Faxes among the most common.
Internet complaints
102 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 44.1% |
| Billing | 31 | 30.4% |
| Privacy | 10 | 9.8% |
| Equipment | 7 | 6.9% |
| Interference | 5 | 4.9% |
| Speed | 4 | 3.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
72 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 50.0% |
| Availability | 20 | 27.8% |
| Equipment | 11 | 15.3% |
| Interference | 2 | 2.8% |
| Loud Commercials | 2 | 2.8% |
| Indecency | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.