FCC Consumer Complaints – 21 June 2019
Introduction
A total of 1032 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 21 June 2019, this represented a decline from the 1134 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 716 complaints.
Key statistics
- Total complaints
- 1032
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (716)
- Most reported state/territory
- California (149)
Where the complaints came from
Reports recorded on 21 June 2019 show 1032 complaints originating from 682 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 149 | 14.4% |
| Florida | 75 | 7.3% |
| Texas | 64 | 6.2% |
| New York | 61 | 5.9% |
| Pennsylvania | 58 | 5.6% |
| Ohio | 55 | 5.3% |
| Virginia | 40 | 3.9% |
| Georgia | 38 | 3.7% |
| North Carolina | 36 | 3.5% |
| Illinois | 33 | 3.2% |
| Other states and territories | 411 | 39.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 850 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 850 | 82.4% |
| Internet | 95 | 9.2% |
| TV | 73 | 7.1% |
| Radio | 11 | 1.1% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
850 complaints were recorded in this category, representing 82.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 716 | 84.2% |
| Billing | 52 | 6.1% |
| Equipment | 32 | 3.8% |
| Availability (including rural call completion) | 20 | 2.4% |
| Privacy | 9 | 1.1% |
| Junk Faxes | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Number Portability (keeping your number if you change providers) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
95 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 45.3% |
| Availability | 37 | 38.9% |
| Speed | 6 | 6.3% |
| Equipment | 5 | 5.3% |
| Privacy | 3 | 3.2% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
73 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 42.5% |
| Availability | 29 | 39.7% |
| Equipment | 5 | 6.8% |
| Loud Commercials | 4 | 5.5% |
| Interference | 2 | 2.7% |
| Indecency | 1 | 1.4% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 716 complaints relating to unwanted calls on this date, representing 69.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (707) 232-8927 | 6 | 0.8% |
| (800) 692-7753 | 4 | 0.6% |
| (412) 316-2460 | 3 | 0.4% |
| (845) 215-6980 | 3 | 0.4% |
| (209) 215-9721 | 2 | 0.3% |
| (210) 474-1606 | 2 | 0.3% |
| (325) 400-3521 | 2 | 0.3% |
| (401) 375-5605 | 2 | 0.3% |
| (404) 987-8915 | 2 | 0.3% |
| (619) 503-1683 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (707) 232-8927 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.