FCC Consumer Complaints – 22 June 2019
Introduction
On 22 June 2019, the Federal Communications Commission recorded 366 consumer complaints relating to telecommunications services, this was lower than the 1032 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 200 complaints.
Key statistics
- Total complaints
- 366
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (200)
- Most reported state/territory
- California (63)
Where the complaints came from
The 366 complaints recorded on 22 June 2019 were submitted from 282 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 17.2% |
| Florida | 35 | 9.6% |
| Texas | 30 | 8.2% |
| New York | 19 | 5.2% |
| North Carolina | 16 | 4.4% |
| Nevada | 16 | 4.4% |
| Illinois | 14 | 3.8% |
| Pennsylvania | 14 | 3.8% |
| Georgia | 11 | 3.0% |
| Michigan | 10 | 2.7% |
| Other states and territories | 138 | 37.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 259 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 259 | 70.8% |
| Internet | 62 | 16.9% |
| TV | 37 | 10.1% |
| Radio | 6 | 1.6% |
| Emergency | 2 | 0.5% |
Phone complaints
259 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 200 | 77.2% |
| Billing | 23 | 8.9% |
| Equipment | 13 | 5.0% |
| Availability (including rural call completion) | 8 | 3.1% |
| Privacy | 7 | 2.7% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Interference (including signal jammers) | 2 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
62 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 33.9% |
| Billing | 17 | 27.4% |
| Privacy | 8 | 12.9% |
| Speed | 7 | 11.3% |
| Equipment | 5 | 8.1% |
| Interference | 4 | 6.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 37.8% |
| Billing | 14 | 37.8% |
| Indecency | 3 | 8.1% |
| Loud Commercials | 3 | 8.1% |
| Equipment | 2 | 5.4% |
| Privacy | 1 | 2.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.