FCC Consumer Complaints – 23 June 2019
Introduction
On Sunday, 23 June 2019, the Federal Communications Commission recorded 201 consumer complaints relating to telecommunications services, complaint volume fell from 366 complaints the previous day. Reports were received from 40 states and territories, with Florida recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 201
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (70)
- Most reported state/territory
- Florida (27)
Where the complaints came from
The 201 complaints recorded on 23 June 2019 were submitted from 171 cities across 40 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 27 | 13.4% |
| California | 25 | 12.4% |
| Texas | 15 | 7.5% |
| New York | 14 | 7.0% |
| Washington | 11 | 5.5% |
| Colorado | 8 | 4.0% |
| North Carolina | 8 | 4.0% |
| Kentucky | 7 | 3.5% |
| Pennsylvania | 7 | 3.5% |
| Georgia | 6 | 3.0% |
| Other states and territories | 73 | 36.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 115 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 115 | 57.2% |
| Internet | 50 | 24.9% |
| TV | 30 | 14.9% |
| Radio | 5 | 2.5% |
| Accessibility | 1 | 0.5% |
Phone complaints
115 complaints were recorded in this category, representing 57.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 70 | 60.9% |
| Billing | 15 | 13.0% |
| Equipment | 8 | 7.0% |
| Availability (including rural call completion) | 6 | 5.2% |
| Interference (including signal jammers) | 6 | 5.2% |
| Number Portability (keeping your number if you change providers) | 4 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.6% |
| Privacy | 3 | 2.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
50 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 40.0% |
| Billing | 13 | 26.0% |
| Privacy | 8 | 16.0% |
| Speed | 6 | 12.0% |
| Interference | 2 | 4.0% |
| Equipment | 1 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 40.0% |
| Billing | 12 | 40.0% |
| Loud Commercials | 3 | 10.0% |
| Indecency | 2 | 6.7% |
| Equipment | 1 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.