FCC Consumer Complaints – 24 June 2019
Introduction
On 24 June 2019, 946 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 201 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 586 complaints.
Key statistics
- Total complaints
- 946
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (586)
- Most reported state/territory
- California (110)
Where the complaints came from
Reports recorded on 24 June 2019 show 946 complaints originating from 662 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 11.6% |
| Florida | 66 | 7.0% |
| Texas | 65 | 6.9% |
| New York | 60 | 6.3% |
| Pennsylvania | 49 | 5.2% |
| Ohio | 43 | 4.5% |
| Georgia | 35 | 3.7% |
| Illinois | 33 | 3.5% |
| Colorado | 30 | 3.2% |
| Michigan | 28 | 3.0% |
| Other states and territories | 422 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone accounted for the largest share, with 741 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 741 | 78.3% |
| Internet | 100 | 10.6% |
| TV | 98 | 10.4% |
| Radio | 7 | 0.7% |
Phone complaints
741 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 586 | 79.1% |
| Billing | 50 | 6.7% |
| Equipment | 39 | 5.3% |
| Availability (including rural call completion) | 23 | 3.1% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 8 | 1.1% |
| Privacy | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
100 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 50.0% |
| Billing | 23 | 23.0% |
| Speed | 9 | 9.0% |
| Privacy | 8 | 8.0% |
| Equipment | 6 | 6.0% |
| Interference | 4 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
98 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 48.0% |
| Availability | 25 | 25.5% |
| Equipment | 8 | 8.2% |
| Indecency | 8 | 8.2% |
| Interference | 6 | 6.1% |
| Loud Commercials | 2 | 2.0% |
| Privacy | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.