FCC Consumer Complaints – 25 June 2019
Introduction
On 25 June 2019, 1224 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 946 complaints the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 774 complaints.
Key statistics
- Total complaints
- 1224
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (774)
- Most reported state/territory
- California (125)
Where the complaints came from
A total of 1224 complaints were recorded on 25 June 2019, with reports originating from 810 cities in 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 10.2% |
| Texas | 90 | 7.4% |
| Ohio | 84 | 6.9% |
| Florida | 83 | 6.8% |
| New York | 81 | 6.6% |
| Pennsylvania | 44 | 3.6% |
| New Jersey | 40 | 3.3% |
| North Carolina | 38 | 3.1% |
| Arizona | 37 | 3.0% |
| Illinois | 34 | 2.8% |
| Other states and territories | 558 | 45.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 956 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 956 | 78.1% |
| Internet | 139 | 11.4% |
| TV | 110 | 9.0% |
| Radio | 15 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
956 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 774 | 81.0% |
| Billing | 70 | 7.3% |
| Equipment | 32 | 3.3% |
| Availability (including rural call completion) | 29 | 3.0% |
| Number Portability (keeping your number if you change providers) | 21 | 2.2% |
| Junk Faxes | 15 | 1.6% |
| Privacy | 8 | 0.8% |
| Interference (including signal jammers) | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
139 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 42.4% |
| Billing | 38 | 27.3% |
| Speed | 14 | 10.1% |
| Privacy | 11 | 7.9% |
| Equipment | 10 | 7.2% |
| Interference | 7 | 5.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
110 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 39.1% |
| Availability | 33 | 30.0% |
| Loud Commercials | 13 | 11.8% |
| Equipment | 10 | 9.1% |
| Indecency | 8 | 7.3% |
| Interference | 2 | 1.8% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 774 complaints relating to unwanted calls were recorded on this date, representing 63.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (408) 960-0110 | 5 | 0.6% |
| (646) 892-0567 | 5 | 0.6% |
| (646) 657-7379 | 3 | 0.4% |
| (800) 692-7753 | 3 | 0.4% |
| (828) 408-0749 | 3 | 0.4% |
| (830) 310-7016 | 3 | 0.4% |
| (201) 576-8256 | 2 | 0.3% |
| (205) 850-1558 | 2 | 0.3% |
| (252) 421-3323 | 2 | 0.3% |
| (301) 724-6081 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.