FCC Consumer Complaints – 26 June 2019
Introduction
A total of 1257 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 26 June 2019, this represented an increase from the 1224 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 923 complaints.
Key statistics
- Total complaints
- 1257
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (923)
- Most reported state/territory
- California (150)
Where the complaints came from
A total of 1257 complaints were recorded on 26 June 2019, with reports originating from 818 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 11.9% |
| Texas | 112 | 8.9% |
| Florida | 105 | 8.4% |
| New York | 66 | 5.3% |
| Ohio | 56 | 4.5% |
| Pennsylvania | 56 | 4.5% |
| Washington | 49 | 3.9% |
| New Jersey | 44 | 3.5% |
| Virginia | 38 | 3.0% |
| Arizona | 36 | 2.9% |
| Other states and territories | 544 | 43.3% |
Location highlight
Complaints in California were reported across 95 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1074 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1074 | 85.4% |
| TV | 89 | 7.1% |
| Internet | 84 | 6.7% |
| Radio | 9 | 0.7% |
| Accessibility | 1 | 0.1% |
Phone complaints
1074 complaints were recorded in this category, representing 85.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 923 | 85.9% |
| Billing | 46 | 4.3% |
| Availability (including rural call completion) | 31 | 2.9% |
| Equipment | 25 | 2.3% |
| Junk Faxes | 13 | 1.2% |
| Number Portability (keeping your number if you change providers) | 12 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.8% |
| Privacy | 8 | 0.7% |
| Interference (including signal jammers) | 6 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
89 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 56.2% |
| Availability | 22 | 24.7% |
| Indecency | 7 | 7.9% |
| Equipment | 5 | 5.6% |
| Interference | 2 | 2.2% |
| Loud Commercials | 2 | 2.2% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
84 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 45.2% |
| Billing | 27 | 32.1% |
| Speed | 7 | 8.3% |
| Privacy | 5 | 6.0% |
| Interference | 4 | 4.8% |
| Equipment | 3 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
923 complaints relating to unwanted calls were recorded on this date, accounting for 73.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (813) 579-2646 | 5 | 0.5% |
| (201) 464-0713 | 3 | 0.3% |
| (555) 555-5555 | 3 | 0.3% |
| (833) 244-4125 | 3 | 0.3% |
| (866) 267-5445 | 3 | 0.3% |
| (310) 524-2415 | 2 | 0.2% |
| (413) 464-8501 | 2 | 0.2% |
| (617) 223-2101 | 2 | 0.2% |
| (800) 847-2911 | 2 | 0.2% |
| (807) 700-1599 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (813) 579-2646 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.