FCC Consumer Complaints – 28 June 2019
Introduction
On Friday, 28 June 2019, 1043 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1157 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 720 complaints.
Key statistics
- Total complaints
- 1043
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (720)
- Most reported state/territory
- California (144)
Where the complaints came from
Reports recorded on 28 June 2019 show 1043 complaints originating from 719 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 13.8% |
| Texas | 92 | 8.8% |
| Florida | 61 | 5.8% |
| New York | 60 | 5.8% |
| Ohio | 46 | 4.4% |
| Pennsylvania | 40 | 3.8% |
| Washington | 40 | 3.8% |
| Georgia | 34 | 3.3% |
| Colorado | 31 | 3.0% |
| Michigan | 31 | 3.0% |
| Other states and territories | 455 | 43.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 857 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 857 | 82.2% |
| Internet | 99 | 9.5% |
| TV | 78 | 7.5% |
| Radio | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
857 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 720 | 84.0% |
| Billing | 45 | 5.3% |
| Equipment | 39 | 4.6% |
| Availability (including rural call completion) | 17 | 2.0% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Privacy | 4 | 0.5% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
99 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 39.4% |
| Billing | 35 | 35.4% |
| Speed | 10 | 10.1% |
| Interference | 7 | 7.1% |
| Privacy | 5 | 5.1% |
| Equipment | 3 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
78 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 42.3% |
| Availability | 31 | 39.7% |
| Equipment | 4 | 5.1% |
| Indecency | 3 | 3.8% |
| Interference | 3 | 3.8% |
| Loud Commercials | 3 | 3.8% |
| Privacy | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.