FCC Consumer Complaints – 29 June 2019
Introduction
The Federal Communications Commission recorded 406 consumer complaints on Saturday, 29 June 2019 relating to telecommunications services, this represented a decline from the 1043 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 241 complaints.
Key statistics
- Total complaints
- 406
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (241)
- Most reported state/territory
- California (58)
Where the complaints came from
The 406 complaints recorded on 29 June 2019 originated from 315 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.3% |
| New York | 32 | 7.9% |
| Florida | 27 | 6.7% |
| Texas | 26 | 6.4% |
| North Carolina | 21 | 5.2% |
| Ohio | 18 | 4.4% |
| Pennsylvania | 17 | 4.2% |
| Illinois | 14 | 3.4% |
| Washington | 13 | 3.2% |
| Maryland | 12 | 3.0% |
| Other states and territories | 168 | 41.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 292 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 292 | 71.9% |
| Internet | 64 | 15.8% |
| TV | 42 | 10.3% |
| Radio | 4 | 1.0% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
292 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 241 | 82.5% |
| Billing | 15 | 5.1% |
| Equipment | 15 | 5.1% |
| Availability (including rural call completion) | 6 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.1% |
| Number Portability (keeping your number if you change providers) | 6 | 2.1% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
| Privacy | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
64 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 35.9% |
| Billing | 19 | 29.7% |
| Speed | 9 | 14.1% |
| Interference | 5 | 7.8% |
| Privacy | 5 | 7.8% |
| Equipment | 3 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 47.6% |
| Availability | 12 | 28.6% |
| Loud Commercials | 3 | 7.1% |
| Equipment | 2 | 4.8% |
| Indecency | 2 | 4.8% |
| Interference | 2 | 4.8% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.