FCC Consumer Complaints – 30 June 2019
Introduction
A total of 234 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 30 June 2019, this was lower than the 406 complaints recorded the previous day. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 96 complaints recorded.
Key statistics
- Total complaints
- 234
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (96)
- Most reported state/territory
- California (34)
Where the complaints came from
Reports recorded on 30 June 2019 show 234 complaints originating from 187 cities across 40 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 14.5% |
| Texas | 22 | 9.4% |
| Florida | 16 | 6.8% |
| New York | 13 | 5.6% |
| Pennsylvania | 12 | 5.1% |
| Georgia | 11 | 4.7% |
| Illinois | 11 | 4.7% |
| South Carolina | 10 | 4.3% |
| Colorado | 9 | 3.8% |
| Michigan | 9 | 3.8% |
| Other states and territories | 87 | 37.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 140 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 140 | 59.8% |
| TV | 49 | 20.9% |
| Internet | 41 | 17.5% |
| Radio | 3 | 1.3% |
| Accessibility | 1 | 0.4% |
Phone complaints
140 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 68.6% |
| Billing | 13 | 9.3% |
| Equipment | 12 | 8.6% |
| Availability (including rural call completion) | 11 | 7.9% |
| Interference (including signal jammers) | 3 | 2.1% |
| Privacy | 3 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Number Portability (keeping your number if you change providers) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
49 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 42.9% |
| Availability | 9 | 18.4% |
| Indecency | 8 | 16.3% |
| Loud Commercials | 6 | 12.2% |
| Equipment | 2 | 4.1% |
| Interference | 2 | 4.1% |
| Privacy | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
41 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 34.1% |
| Billing | 11 | 26.8% |
| Speed | 6 | 14.6% |
| Interference | 5 | 12.2% |
| Privacy | 3 | 7.3% |
| Equipment | 2 | 4.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.