FCC Consumer Complaints – 6 July 2019
Introduction
A total of 442 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 July 2019, this represented a decline from the 778 complaints recorded the day before. Complaints were reported across 47 states and territories, with Florida slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 240 complaints.
Key statistics
- Total complaints
- 442
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (240)
- Most reported state/territory
- Florida (50)
Where the complaints came from
A total of 442 complaints were recorded on 6 July 2019, with reports originating from 330 cities in 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 50 | 11.3% |
| California | 40 | 9.0% |
| Texas | 29 | 6.6% |
| Ohio | 27 | 6.1% |
| Pennsylvania | 21 | 4.8% |
| Rhode Island | 19 | 4.3% |
| North Carolina | 18 | 4.1% |
| New Jersey | 18 | 4.1% |
| New York | 18 | 4.1% |
| Maryland | 16 | 3.6% |
| Other states and territories | 185 | 41.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 307 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 307 | 69.5% |
| Internet | 74 | 16.7% |
| TV | 56 | 12.7% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
307 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 240 | 78.2% |
| Billing | 31 | 10.1% |
| Availability (including rural call completion) | 12 | 3.9% |
| Equipment | 12 | 3.9% |
| Number Portability (keeping your number if you change providers) | 5 | 1.6% |
| Privacy | 5 | 1.6% |
| Interference (including signal jammers) | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
74 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 39.2% |
| Billing | 18 | 24.3% |
| Privacy | 14 | 18.9% |
| Interference | 9 | 12.2% |
| Speed | 4 | 5.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 62.5% |
| Billing | 12 | 21.4% |
| Loud Commercials | 3 | 5.4% |
| Indecency | 2 | 3.6% |
| Interference | 2 | 3.6% |
| Equipment | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.