FCC Consumer Complaints – 7 July 2019
Introduction
A total of 282 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 7 July 2019, this was lower than the 442 complaints recorded the previous day. The complaints came from 42 states and territories, with Florida reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 115 complaints.
Key statistics
- Total complaints
- 282
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- Florida (45)
Where the complaints came from
Across 203 cities in 42 states and territories, a total of 282 complaints were recorded on 7 July 2019. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 45 | 16.0% |
| California | 26 | 9.2% |
| Texas | 24 | 8.5% |
| New York | 18 | 6.4% |
| Illinois | 15 | 5.3% |
| Tennessee | 14 | 5.0% |
| North Carolina | 13 | 4.6% |
| Pennsylvania | 13 | 4.6% |
| Virginia | 13 | 4.6% |
| Missouri | 10 | 3.5% |
| Other states and territories | 91 | 32.3% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 151 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 53.5% |
| TV | 76 | 27.0% |
| Internet | 44 | 15.6% |
| Radio | 7 | 2.5% |
| Emergency | 4 | 1.4% |
Phone complaints
151 complaints were recorded in this category, representing 53.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 76.2% |
| Billing | 14 | 9.3% |
| Equipment | 10 | 6.6% |
| Availability (including rural call completion) | 6 | 4.0% |
| Number Portability (keeping your number if you change providers) | 2 | 1.3% |
| Privacy | 2 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Interference (including signal jammers) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
76 complaints were recorded in this category, representing 27.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 46.1% |
| Billing | 23 | 30.3% |
| Loud Commercials | 7 | 9.2% |
| Indecency | 6 | 7.9% |
| Equipment | 3 | 3.9% |
| Privacy | 2 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
44 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 38.6% |
| Billing | 8 | 18.2% |
| Equipment | 6 | 13.6% |
| Speed | 6 | 13.6% |
| Interference | 5 | 11.4% |
| Privacy | 2 | 4.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.