FCC Consumer Complaints – 8 July 2019
Introduction
On Monday, 8 July 2019, the Federal Communications Commission recorded 1148 consumer complaints relating to telecommunications services, this represented an increase from the 282 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 680 complaints.
Key statistics
- Total complaints
- 1148
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (680)
- Most reported state/territory
- Texas (126)
Where the complaints came from
Across 777 cities in 51 states and territories, a total of 1148 complaints were recorded on 8 July 2019. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 126 | 11.0% |
| California | 114 | 9.9% |
| Florida | 79 | 6.9% |
| New York | 65 | 5.7% |
| Ohio | 62 | 5.4% |
| Pennsylvania | 58 | 5.1% |
| Illinois | 49 | 4.3% |
| North Carolina | 46 | 4.0% |
| Michigan | 42 | 3.7% |
| Virginia | 36 | 3.1% |
| Other states and territories | 467 | 40.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 861 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 861 | 75.0% |
| TV | 152 | 13.2% |
| Internet | 115 | 10.0% |
| Radio | 15 | 1.3% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
861 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 680 | 79.0% |
| Billing | 74 | 8.6% |
| Equipment | 38 | 4.4% |
| Availability (including rural call completion) | 33 | 3.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.3% |
| Privacy | 10 | 1.2% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 4 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
152 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 40.8% |
| Billing | 57 | 37.5% |
| Indecency | 12 | 7.9% |
| Equipment | 11 | 7.2% |
| Loud Commercials | 6 | 3.9% |
| Interference | 2 | 1.3% |
| Privacy | 2 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
115 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 49.6% |
| Availability | 35 | 30.4% |
| Speed | 7 | 6.1% |
| Interference | 6 | 5.2% |
| Equipment | 5 | 4.3% |
| Privacy | 5 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 680 complaints relating to unwanted calls were recorded on this date, representing 59.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (618) 424-4301 | 5 | 0.7% |
| (206) 309-9231 | 4 | 0.6% |
| (817) 207-5365 | 3 | 0.4% |
| (216) 245-4785 | 2 | 0.3% |
| (402) 983-9869 | 2 | 0.3% |
| (469) 215-5253 | 2 | 0.3% |
| (513) 404-1174 | 2 | 0.3% |
| (617) 543-7755 | 2 | 0.3% |
| (732) 535-7603 | 2 | 0.3% |
| (785) 595-1990 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (618) 424-4301 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.