FCC Consumer Complaints – 9 July 2019
Introduction
The Federal Communications Commission recorded 1308 consumer complaints on 9 July 2019 relating to telecommunications services, this was higher than the 1148 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 861 complaints.
Key statistics
- Total complaints
- 1308
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (861)
- Most reported state/territory
- California (172)
Where the complaints came from
On 9 July 2019, the 1308 complaints recorded by the Federal Communications Commission were reported from 844 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 172 | 13.1% |
| Florida | 109 | 8.3% |
| Texas | 91 | 7.0% |
| New York | 70 | 5.4% |
| Ohio | 55 | 4.2% |
| Pennsylvania | 51 | 3.9% |
| Illinois | 48 | 3.7% |
| Colorado | 44 | 3.4% |
| Michigan | 44 | 3.4% |
| North Carolina | 42 | 3.2% |
| Other states and territories | 571 | 43.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1039 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1039 | 79.4% |
| TV | 125 | 9.6% |
| Internet | 123 | 9.4% |
| Radio | 14 | 1.1% |
| Emergency | 3 | 0.2% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
1039 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 861 | 82.9% |
| Billing | 80 | 7.7% |
| Equipment | 34 | 3.3% |
| Availability (including rural call completion) | 26 | 2.5% |
| Junk Faxes | 10 | 1.0% |
| Number Portability (keeping your number if you change providers) | 8 | 0.8% |
| Privacy | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
125 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 44.0% |
| Availability | 46 | 36.8% |
| Equipment | 10 | 8.0% |
| Indecency | 8 | 6.4% |
| Loud Commercials | 5 | 4.0% |
| Privacy | 1 | 0.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
123 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 39.0% |
| Billing | 48 | 39.0% |
| Equipment | 8 | 6.5% |
| Speed | 7 | 5.7% |
| Interference | 6 | 4.9% |
| Privacy | 6 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 861 complaints relating to unwanted calls on this date, representing 65.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (706) 925-9322 | 5 | 0.6% |
| (617) 595-3532 | 3 | 0.3% |
| (866) 887-8997 | 3 | 0.3% |
| (213) 250-5920 | 2 | 0.2% |
| (321) 863-5138 | 2 | 0.2% |
| (347) 410-9444 | 2 | 0.2% |
| (360) 326-1014 | 2 | 0.2% |
| (386) 204-8763 | 2 | 0.2% |
| (408) 225-9506 | 2 | 0.2% |
| (408) 673-9843 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (706) 925-9322 | 5 | 0.6% |
| (555) 555-5555 | 3 | 0.3% |
| (617) 595-3532 | 3 | 0.3% |
| (818) 651-7884 | 3 | 0.3% |
| (321) 863-5138 | 2 | 0.2% |
| (323) 375-5101 | 2 | 0.2% |
| (360) 326-1014 | 2 | 0.2% |
| (408) 225-9218 | 2 | 0.2% |
| (408) 673-9843 | 2 | 0.2% |
| (503) 977-6714 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (706) 925-9322 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.