FCC Consumer Complaints – 10 July 2019
Introduction
A total of 1324 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 July 2019, this represented an increase from the 1308 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 919 complaints recorded.
Key statistics
- Total complaints
- 1324
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (919)
- Most reported state/territory
- California (141)
Where the complaints came from
The 1324 complaints recorded on 10 July 2019 were submitted from 861 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 10.6% |
| Florida | 128 | 9.7% |
| Texas | 78 | 5.9% |
| New York | 73 | 5.5% |
| Ohio | 66 | 5.0% |
| Pennsylvania | 57 | 4.3% |
| Illinois | 51 | 3.9% |
| Georgia | 45 | 3.4% |
| Michigan | 45 | 3.4% |
| North Carolina | 45 | 3.4% |
| Other states and territories | 594 | 44.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 1092 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1092 | 82.5% |
| TV | 120 | 9.1% |
| Internet | 97 | 7.3% |
| Radio | 8 | 0.6% |
| Accessibility | 5 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1092 complaints were recorded in this category, representing 82.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 919 | 84.2% |
| Billing | 73 | 6.7% |
| Equipment | 29 | 2.7% |
| Availability (including rural call completion) | 19 | 1.7% |
| Number Portability (keeping your number if you change providers) | 16 | 1.5% |
| Junk Faxes | 13 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.8% |
| Interference (including signal jammers) | 7 | 0.6% |
| Privacy | 6 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
120 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 48.3% |
| Availability | 40 | 33.3% |
| Loud Commercials | 8 | 6.7% |
| Indecency | 7 | 5.8% |
| Equipment | 4 | 3.3% |
| Interference | 3 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
97 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 43.3% |
| Billing | 32 | 33.0% |
| Speed | 10 | 10.3% |
| Equipment | 7 | 7.2% |
| Privacy | 4 | 4.1% |
| Interference | 2 | 2.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.