FCC Consumer Complaints – 11 July 2019
Introduction
A total of 1140 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 11 July 2019, this was lower than the 1324 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 745 complaints.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (745)
- Most reported state/territory
- California (162)
Where the complaints came from
A total of 1140 complaints were recorded on 11 July 2019, with reports originating from 761 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 14.2% |
| Florida | 98 | 8.6% |
| Texas | 65 | 5.7% |
| New York | 64 | 5.6% |
| Pennsylvania | 59 | 5.2% |
| Ohio | 51 | 4.5% |
| North Carolina | 41 | 3.6% |
| Illinois | 37 | 3.2% |
| New Jersey | 36 | 3.2% |
| Washington | 35 | 3.1% |
| Other states and territories | 492 | 43.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 896 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 896 | 78.6% |
| TV | 112 | 9.8% |
| Internet | 111 | 9.7% |
| Radio | 14 | 1.2% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
896 complaints were recorded in this category, representing 78.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 745 | 83.1% |
| Billing | 53 | 5.9% |
| Equipment | 30 | 3.3% |
| Availability (including rural call completion) | 26 | 2.9% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Junk Faxes | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Privacy | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
112 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 36.6% |
| Availability | 40 | 35.7% |
| Loud Commercials | 13 | 11.6% |
| Equipment | 9 | 8.0% |
| Interference | 8 | 7.1% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
111 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 39.6% |
| Billing | 42 | 37.8% |
| Equipment | 11 | 9.9% |
| Speed | 11 | 9.9% |
| Privacy | 2 | 1.8% |
| Interference | 1 | 0.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.