FCC Consumer Complaints – 12 July 2019
Introduction
A total of 1161 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 July 2019, this represented an increase from the 1140 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 791 complaints.
Key statistics
- Total complaints
- 1161
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (791)
- Most reported state/territory
- California (126)
Where the complaints came from
A total of 1161 complaints were recorded on 12 July 2019, with reports originating from 730 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.9% |
| Texas | 95 | 8.2% |
| Florida | 83 | 7.1% |
| New York | 56 | 4.8% |
| Ohio | 56 | 4.8% |
| Pennsylvania | 50 | 4.3% |
| Illinois | 48 | 4.1% |
| Georgia | 40 | 3.4% |
| North Carolina | 39 | 3.4% |
| New Jersey | 39 | 3.4% |
| Other states and territories | 519 | 44.7% |
Location highlight
Complaints in California were reported across 83 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 935 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 935 | 80.5% |
| TV | 108 | 9.3% |
| Internet | 106 | 9.1% |
| Radio | 10 | 0.9% |
| Emergency | 2 | 0.2% |
Phone complaints
935 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 791 | 84.6% |
| Billing | 60 | 6.4% |
| Equipment | 28 | 3.0% |
| Availability (including rural call completion) | 24 | 2.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.3% |
| Interference (including signal jammers) | 8 | 0.9% |
| Privacy | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Junk Faxes | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
108 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 42.6% |
| Billing | 36 | 33.3% |
| Loud Commercials | 9 | 8.3% |
| Equipment | 7 | 6.5% |
| Indecency | 6 | 5.6% |
| Interference | 2 | 1.9% |
| Privacy | 2 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
106 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 45.3% |
| Billing | 36 | 34.0% |
| Speed | 8 | 7.5% |
| Equipment | 5 | 4.7% |
| Privacy | 5 | 4.7% |
| Interference | 4 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.