FCC Consumer Complaints – 13 July 2019
Introduction
On 13 July 2019, 421 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1161 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 250 complaints.
Key statistics
- Total complaints
- 421
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (250)
- Most reported state/territory
- California (46)
Where the complaints came from
Reports recorded on 13 July 2019 show 421 complaints originating from 300 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 10.9% |
| Texas | 45 | 10.7% |
| Florida | 40 | 9.5% |
| New York | 21 | 5.0% |
| Georgia | 19 | 4.5% |
| West Virginia | 19 | 4.5% |
| Washington | 18 | 4.3% |
| Tennessee | 17 | 4.0% |
| Illinois | 14 | 3.3% |
| New Jersey | 14 | 3.3% |
| Other states and territories | 168 | 39.9% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 294 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 294 | 69.8% |
| TV | 73 | 17.3% |
| Internet | 46 | 10.9% |
| Radio | 7 | 1.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
294 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 250 | 85.0% |
| Billing | 17 | 5.8% |
| Equipment | 9 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.0% |
| Availability (including rural call completion) | 4 | 1.4% |
| Interference (including signal jammers) | 4 | 1.4% |
| Privacy | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Cramming (unauthorized charges on your phone bill).
TV complaints
73 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 46.6% |
| Availability | 24 | 32.9% |
| Loud Commercials | 7 | 9.6% |
| Indecency | 5 | 6.8% |
| Equipment | 3 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
46 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 43.5% |
| Billing | 15 | 32.6% |
| Speed | 6 | 13.0% |
| Equipment | 2 | 4.3% |
| Privacy | 2 | 4.3% |
| Interference | 1 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
250 complaints relating to unwanted calls were recorded on this date, accounting for 59.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (304) 396-3565 | 10 | 4.0% |
| (727) 301-1918 | 4 | 1.6% |
| (408) 960-0110 | 3 | 1.2% |
| (209) 809-1988 | 2 | 0.8% |
| (517) 768-3092 | 2 | 0.8% |
| (646) 583-0313 | 2 | 0.8% |
| (201) 419-6547 | 1 | 0.4% |
| (202) 350-0214 | 1 | 0.4% |
| (202) 869-2243 | 1 | 0.4% |
| (205) 270-4097 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (304) 396-3565 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.