FCC Consumer Complaints – 14 July 2019
Introduction
The Federal Communications Commission recorded 273 consumer complaints on 14 July 2019 relating to telecommunications services, this was lower than the 421 complaints recorded the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 273
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (109)
- Most reported state/territory
- California (47)
Where the complaints came from
A total of 273 complaints were recorded on 14 July 2019, with reports originating from 216 cities in 43 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 17.2% |
| Florida | 28 | 10.3% |
| Texas | 19 | 7.0% |
| Pennsylvania | 15 | 5.5% |
| New York | 13 | 4.8% |
| Washington | 11 | 4.0% |
| Ohio | 10 | 3.7% |
| Illinois | 9 | 3.3% |
| Virginia | 9 | 3.3% |
| Georgia | 8 | 2.9% |
| Other states and territories | 104 | 38.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 147 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 147 | 53.8% |
| TV | 75 | 27.5% |
| Internet | 42 | 15.4% |
| Radio | 5 | 1.8% |
| Accessibility | 3 | 1.1% |
| Emergency | 1 | 0.4% |
Phone complaints
147 complaints were recorded in this category, representing 53.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 109 | 74.1% |
| Billing | 14 | 9.5% |
| Equipment | 7 | 4.8% |
| Availability (including rural call completion) | 4 | 2.7% |
| Number Portability (keeping your number if you change providers) | 4 | 2.7% |
| Junk Faxes | 3 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
| Interference (including signal jammers) | 2 | 1.4% |
| Privacy | 2 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
75 complaints were recorded in this category, representing 27.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 61.3% |
| Billing | 20 | 26.7% |
| Indecency | 3 | 4.0% |
| Loud Commercials | 3 | 4.0% |
| Equipment | 1 | 1.3% |
| Interference | 1 | 1.3% |
| Privacy | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
42 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 40.5% |
| Billing | 12 | 28.6% |
| Speed | 5 | 11.9% |
| Equipment | 3 | 7.1% |
| Interference | 3 | 7.1% |
| Privacy | 2 | 4.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.