FCC Consumer Complaints – 15 July 2019
Introduction
A total of 1127 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 July 2019, complaint volume increased from 273 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 690 complaints.
Key statistics
- Total complaints
- 1127
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (690)
- Most reported state/territory
- California (148)
Where the complaints came from
The 1127 complaints recorded on 15 July 2019 were submitted from 770 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 13.1% |
| Florida | 92 | 8.2% |
| Texas | 91 | 8.1% |
| New York | 73 | 6.5% |
| Ohio | 54 | 4.8% |
| Virginia | 42 | 3.7% |
| Illinois | 40 | 3.5% |
| Washington | 39 | 3.5% |
| Georgia | 38 | 3.4% |
| North Carolina | 33 | 2.9% |
| Other states and territories | 477 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 854 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 854 | 75.8% |
| TV | 145 | 12.9% |
| Internet | 110 | 9.8% |
| Radio | 13 | 1.2% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
854 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 690 | 80.8% |
| Billing | 62 | 7.3% |
| Equipment | 38 | 4.4% |
| Availability (including rural call completion) | 29 | 3.4% |
| Number Portability (keeping your number if you change providers) | 15 | 1.8% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Junk Faxes | 5 | 0.6% |
| Privacy | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
145 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 50.3% |
| Billing | 49 | 33.8% |
| Indecency | 9 | 6.2% |
| Equipment | 7 | 4.8% |
| Loud Commercials | 5 | 3.4% |
| Interference | 2 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
110 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 45.5% |
| Billing | 24 | 21.8% |
| Speed | 13 | 11.8% |
| Equipment | 12 | 10.9% |
| Privacy | 6 | 5.5% |
| Interference | 5 | 4.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 690 complaints relating to unwanted calls were recorded on this date, representing 61.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (408) 960-0110 | 5 | 0.7% |
| (855) 653-2322 | 3 | 0.4% |
| (210) 361-5373 | 2 | 0.3% |
| (217) 203-8559 | 2 | 0.3% |
| (281) 766-4689 | 2 | 0.3% |
| (316) 252-2817 | 2 | 0.3% |
| (646) 583-4319 | 2 | 0.3% |
| (800) 275-2273 | 2 | 0.3% |
| (817) 402-1659 | 2 | 0.3% |
| (817) 402-1666 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 6 | 0.9% |
| (855) 653-2322 | 3 | 0.4% |
| (210) 361-5373 | 2 | 0.3% |
| (316) 252-2817 | 2 | 0.3% |
| (817) 402-1659 | 2 | 0.3% |
| (817) 402-1666 | 2 | 0.3% |
| (818) 651-7896 | 2 | 0.3% |
| (844) 340-8141 | 2 | 0.3% |
| (855) 206-9609 | 2 | 0.3% |
| (866) 887-8997 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 stood out as the most frequently reported business contact number.
- (408) 960-0110 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.