FCC Consumer Complaints – 18 July 2019
Introduction
The Federal Communications Commission recorded 1233 consumer complaints on 18 July 2019 relating to telecommunications services, complaint volume fell from 1254 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 829 complaints.
Key statistics
- Total complaints
- 1233
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (829)
- Most reported state/territory
- California (133)
Where the complaints came from
The 1233 complaints recorded on 18 July 2019 were submitted from 815 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 10.8% |
| Texas | 103 | 8.4% |
| Florida | 100 | 8.1% |
| New York | 84 | 6.8% |
| Pennsylvania | 55 | 4.5% |
| Ohio | 52 | 4.2% |
| Georgia | 48 | 3.9% |
| New Jersey | 43 | 3.5% |
| Illinois | 39 | 3.2% |
| Virginia | 36 | 2.9% |
| Other states and territories | 540 | 43.8% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 994 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 994 | 80.6% |
| TV | 124 | 10.1% |
| Internet | 103 | 8.4% |
| Radio | 12 | 1.0% |
Phone complaints
994 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 829 | 83.4% |
| Billing | 51 | 5.1% |
| Equipment | 34 | 3.4% |
| Availability (including rural call completion) | 33 | 3.3% |
| Number Portability (keeping your number if you change providers) | 15 | 1.5% |
| Privacy | 13 | 1.3% |
| Junk Faxes | 11 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Interference (including signal jammers) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
124 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 40.3% |
| Billing | 50 | 40.3% |
| Indecency | 10 | 8.1% |
| Equipment | 5 | 4.0% |
| Loud Commercials | 5 | 4.0% |
| Interference | 2 | 1.6% |
| Privacy | 2 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
103 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 35.0% |
| Billing | 28 | 27.2% |
| Speed | 19 | 18.4% |
| Interference | 8 | 7.8% |
| Equipment | 7 | 6.8% |
| Privacy | 5 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
829 complaints relating to unwanted calls were recorded on this date, accounting for 67.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 642-5134 | 5 | 0.6% |
| (303) 238-5263 | 3 | 0.4% |
| (316) 670-8345 | 2 | 0.2% |
| (407) 307-0641 | 2 | 0.2% |
| (408) 960-0110 | 2 | 0.2% |
| (539) 666-3157 | 2 | 0.2% |
| (609) 623-0077 | 2 | 0.2% |
| (800) 945-2000 | 2 | 0.2% |
| (845) 215-6980 | 2 | 0.2% |
| (850) 266-9545 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 642-5134 | 5 | 0.6% |
| (940) 539-4250 | 3 | 0.4% |
| (202) 630-7836 | 2 | 0.2% |
| (316) 600-9479 | 2 | 0.2% |
| (316) 670-8345 | 2 | 0.2% |
| (408) 960-0110 | 2 | 0.2% |
| (469) 620-2925 | 2 | 0.2% |
| (470) 441-2591 | 2 | 0.2% |
| (518) 861-9727 | 2 | 0.2% |
| (539) 666-3157 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 642-5134 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.